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Contacts

The Metropolis - Business Bay
Dubai - UAE

+971 (04) 554 8531

info@netgene.tech

FAQs

Questions

FAQs

1. What is Netgene Technology Solutions?

Netgene is a UAE-based leader in digital transformation and technology solutions. We empower organizations to thrive in a fast-changing world by providing innovative services in Data & AI, Cloud, Cybersecurity, DevOps, IT Support, and Consulting. Our mission is to help businesses and institutions modernize, stay secure, and achieve their goals with confidence.

2. Where is Netgene located?

Netgene is headquartered in Dubai, serving clients across the UAE and the wider region.

3. What makes Netgene unique?

We combine deep technical expertise with a client-first approach, offering tailored solutions that fit each organization’s unique needs. Our team stays ahead of the curve with continuous training and a commitment to innovation.

4. What services does Netgene offer?

What services does Netgene offer? 
We provide a full suite of technology solutions, including: 

5. Which industries does Netgene serve?

Netgene works with clients in government, finance, healthcare, education, energy, retail, aviation, manufacturing, and commercial sectors. We adapt our services to meet the specific challenges of each industry.

5. Can Netgene customize solutions for my business?

Netgene works with clients in government, finance, healthcare, education, energy, retail, aviation, manufacturing, and commercial sectors. We adapt our services to meet the specific challenges of each industry.

6. Who can benefit from Netgene’s services?

Our solutions are ideal for businesses, government entities, educational institutions, healthcare providers, and industrial organizations looking for reliable, innovative, and scalable technology support.

7. How do I start working with Netgene?

Getting started is easy. Contact us through our website, email, or phone. Our team will listen to your needs, recommend the right solutions, and guide you through every step.

8. What is your client onboarding process?

We begin with a discovery session to understand your needs, followed by a detailed assessment and proposal. Once you approve, we ensure a smooth transition with minimal disruption to your operations.

9. How does Netgene ensure data privacy and security?

We follow strict data privacy protocols and comply with UAE and international regulations. Our cybersecurity team uses advanced measures to protect your sensitive information at every stage.

10. What is included in your managed IT services?

Our managed IT services include 24/7 helpdesk support, proactive monitoring, regular maintenance, IT asset management, and disaster recovery planning to keep your business running smoothly.

11. Do you offer both on-site and remote support?

Our managed IT services include 24/7 helpdesk support, proactive monitoring, regular maintenance, IT asset management, and disaster recovery planning to keep your business running smoothly.

12. How fast is your response time for support requests?

We prioritize rapid response, with most support requests acknowledged within one hour and resolved according to urgency and our service level agreements (SLAs).

13. Can Netgene integrate new solutions with our existing systems?

Yes. Our experts ensure seamless integration, so new technology works perfectly with your current infrastructure and software.

14. Do you provide training for staff on new systems?

Absolutely. We offer comprehensive user training and ongoing support to help your team confidently use new technologies. 

15. How can Netgene help with digital transformation?

We offer expert consulting, process automation, IT strategy development, and change management to help you modernize operations and achieve your digital goals.

16. Can Netgene help us migrate to the cloud?

Yes! We manage the entire cloud migration process, from initial assessment and planning to secure data transfer, integration, and ongoing management.

17. Are your solutions scalable as my business grows?

Definitely. Our technology solutions are flexible and scalable, so your IT infrastructure can grow and adapt as your business evolves. 

Compliance & Standards

Yes. We adhere to all relevant UAE regulations and international standards for IT security, data protection, and service delivery.

Simply contact us via our website or email with your project details. Our team will review your needs and provide a tailored proposal or quote.

Netgene brings together technical excellence, innovative thinking, and a customer-focused mindset. We are committed to delivering secure, reliable, and scalable solutions that help your business succeed.

Contact us at info@netgene.tech or call +97145548531. 
Our team is always ready to help!

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