At Netgene (“Netgene,” “we,” “us,” or “our”), your privacy matters to us. We are dedicated to handling your personal information with care, transparency, and responsibility.
This Privacy Policy explains how we collect, use, protect, and manage your personal data when you engage with our websites, apps, tools, services, and any other activities where Netgene acts as the data controller.
We regularly update this policy to reflect changes in our practices or legal requirements. Please check back from time to time to stay informed.
If the Netgene entity responsible for your data is based outside the UAE, Netgene Global Holdings will represent it in all privacy-related matters.
1. How Netgene Protects Your Personal Data
When you interact with our site – such as leaving comments – we collect the information you provide, along with your IP address and browser details, to help prevent spam.
If you use Gravatar, an anonymized code from your email may be shared with their service to display your profile picture. Once your comment is approved, your profile image may appear publicly next to your comment.
2. How We Use Your Data When You Visit Netgene’s Website
To make your experience better, safer, and more personalized, we may collect:
- Technical Details: Such as your IP address, browser type, operating system, device info, referring URLs, and browsing activity.
- Cookies & Tracking: We use cookies and similar tools to analyze activity, personalize your experience, and gather data (see Section 3).
Contact Information: If you fill out a form, subscribe to updates, or request information, we collect what you provide.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance Your Experience: Remember your preferences and settings.
- Analyze Traffic: Understand how visitors use our site to improve it.
- Personalize Content: Show you content and ads relevant to your interests.
- Enable Essential Features: Support site security and accessibility.
You can adjust your cookie preferences in your browser settings.
Please note, disabling cookies may impact some features of our site.
4. How We Use Your Data When You Visit Our Offices
If you visit a Netgene office, we may collect:
- Visitor Details: Name, contact info, company, and reason for your visit.
- Identification: Government-issued ID or similar.
- CCTV Footage: Video and images from our security cameras.
Access Logs: Records of entry and exit times.
5. How We Use Your Data for Marketing
With your permission, we may use your information to keep you updated on our products, services, events, and industry insights, such as:
- Email Marketing: Newsletters, offers, and event invites.
- Targeted Ads: Showing you relevant ads on our site and social media.
- Personalized Messages: Tailoring content to your interests.
You can opt out of marketing messages any time by clicking “unsubscribe” in our emails or contacting us directly.
6. Other Ways We May Use Your Personal Data
Besides what’s already mentioned, we may use your personal data to:
- Meet Legal Requirements: Follow laws and regulations in the UAE and other relevant places.
- Run Our Business: Handle accounting, audits, and manage risks.
- Improve Our Services: Carry out research and development to make our offerings better.
- Protect Our Rights: Enforce our contracts and defend against legal claims.
- Recruitment: Evaluate job applications and manage hiring.
Client Support: Maintain great relationships with clients, including providing support and answering questions.
7. Types of Personal Data We Collect
We may collect the following kinds of information:
- Personal & Contact Details: Name, address, email, phone number, and similar details.
- Professional Information: Job title, employer, industry, and professional memberships.
- Technical Data: IP address, browser, operating system, device info, and how you use our site.
- Marketing Preferences: Your choices for receiving marketing messages.
- Financial Data: Payment information for transactions.
Other Information: Anything else you choose to share with us.
8. Sharing Your Personal Data
We may share your data with:
- Service Providers: Trusted third parties who help us with hosting, analytics, marketing, or support.
- Business Partners: Companies we work with to offer you new products or services.
- Legal Authorities: Government bodies or courts, when required by law.
- Affiliates: Our subsidiaries and related companies.
We make sure all partners and providers protect your data and use it only for the reasons we specify.
9. Data Security
We take your data’s safety seriously and use strong security measures, including:
- Encryption: Protecting sensitive data during transfer and storage.
- Access Controls: Limiting access to authorized team members only.
- Security Monitoring: Keeping an eye out for threats or vulnerabilities.
- Incident Response: Having plans in place to handle any data breaches quickly and effectively.
10. International Data Transfers
As a global-scale company, your data may be transferred outside the UAE. When this happens, we use approved safeguards – like standard contractual clauses – to keep your data safe and meet all legal requirements.
11. Data Retention
We keep your personal data only as long as needed for the purposes described, or as required by law. When it’s no longer needed, we delete it securely or anonymize it.
12. Your Rights
You have important rights regarding your personal data:
- Access: See what data we hold about you.
- Correction: Fix any incorrect or incomplete information.
- Deletion: Ask us to delete your data in certain cases.
- Restriction: Limit how we use your data in some situations.
- Objection: Object to certain uses of your data.
- Portability: Receive your data in a portable format and send it elsewhere.
- Withdraw Consent: If you’ve given consent, you can withdraw it at any time.
To use any of these rights, please contact us using the info below.
13. Contact Us
Have any questions or concerns about this Privacy Policy, or need to know how we handle your data?
We’re here to help, just reach out to us.
14. Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements.
We’ll always post the latest version and the effective date on our website.