Stay ahead with seamless IT support; Netgene delivers flexible, expert-driven solutions to keep your operations running at peak performance.
In today’s fast-paced digital world, reliable support is the backbone of every successful organization. Netgene’s support services are designed to adapt to your unique needs, whether you’re a large enterprise, government entity, or a growing SME. Our team ensures your systems are always optimized, secure, and ready for the challenges of tomorrow.
From strategic oversight to hands-on troubleshooting, Netgene’s support models scale with your business. We combine advanced monitoring, proactive maintenance, and responsive assistance to empower your teams, minimize downtime, and let you focus on what matters most, growing your business.
- Resident Engineer at Customer Location
- Customer owned Governance and SLA
- Resources based in Saudi Arabia
- shared across multiple customers
- Remote support model with the flexibility of on demand onsite support.
- SLA and service scope-based offering
- Program Management and Governance
- Resources based outside Saudi Arabia
- Shared across multiple customers
- Remote support delivery model
- SLA and service scope-based offering
- Program Management and Governance
- Reactive Remote only Support
- SLA based governance
- Additional Architect and Sr. Consultants days
- Onboarding, Upgrade, and Remediation Support
- Training and Enablement Services
- Audit support
- Flexible Engagement Models: Choose from onsite, onshore, offshore, or incident-based support to match your operational requirements.
- Expert-Led Assistance: Our certified engineers and consultants deliver deep technical expertise and industry best practices.
- Proactive Monitoring: Continuous system monitoring and optimization to prevent issues before they impact your business.
- SLA-Driven Performance: Stringent service level agreements ensure rapid response and reliable resolution.
- Comprehensive Enablement: We offer training, onboarding, and ongoing user support to maximize your team’s productivity.
Netgene provides onsite, onshore, offshore, and incident-based support, allowing you to choose the model that best fits your business needs.
We operate under strict SLAs, with dedicated teams and advanced monitoring tools to detect and resolve issues quickly.
Absolutely. Our experts are skilled in managing hybrid, cloud, and traditional IT infrastructures.
Yes. We offer comprehensive onboarding, training, and ongoing enablement to ensure your staff is confident and productive.
We tailor our support plans to your sector’s regulatory, operational, and technical requirements, ensuring compliance and optimal performance.
